Privacy Policy

Last Updated: 7 March 2026

This Privacy Policy describes how TRAVELHUB SERVICES LTD (“we”, “us”, “our”) collects, uses and protects your personal data when you use our website https://taxiservicemauritius.com and our taxi and tour services in Mauritius.

By using our website and services, you agree to the collection and use of information in accordance with this policy.

1. Who we are

TRAVELHUB SERVICES LTD
14B Avenue Berthaud, Quatre Bornes, Mauritius
Email: [email protected]
Website: https://taxiservicemauritius.com

We operate the Taxi Service Mauritius website and provide airport transfers, private tours and related transport services.

2. Personal data we collect

We collect different types of information depending on how you interact with us:

2.1 Information you provide directly

When you make a booking, request a quote or contact us, we may collect:

• Name and surname
• Email address
• Phone/WhatsApp number
• Pickup and drop-off locations
• Date and time of service
• Flight number and arrival/departure details
• Number of passengers and luggage
• Special requests or notes you choose to provide

2.2 Booking and payment data

Through our booking system (Checkfront, account at travelhubltd.checkfront.com), we may process:

• Booking reference and itinerary
• Service details (vehicle type, route, extras)
• Payment status (paid/pending/refunded)
• Partial payment details (the actual card payment is processed securely by the payment gateway – we do not store full card numbers on our own servers)

2.3 Technical and usage data

When you visit our website, certain information is automatically collected, including:

• IP address and approximate location (country/city level)
• Browser type and version
• Device type (mobile/desktop/tablet)
• Referring website or campaign (e.g. Google search, Google Ads)
• Pages visited and time spent on each page

This is collected via:

• Google Analytics (GA4)
• Independent Analytics (privacy-friendly WordPress analytics plugin)

2.4 Cookies and similar technologies

We use cookies and similar technologies on our website to:

• Make the site work properly (necessary cookies)
• Enable our booking engine (Checkfront)
• Remember your cookie preferences (CookieYes)
• Measure site usage and performance (analytics cookies)
• Run and measure advertising campaigns (Google Ads, TikTok – historical use)
• Provide embedded content (Google Maps, YouTube videos, past TikTok embeds)
• Provide WhatsApp chat via Joinchat plugin

Full details about the cookies we use are available in our Cookie Policy.

3. How we use your information

We use your personal data for the following purposes:

• To provide our services

  • Process and manage your bookings and reservations
  • Coordinate pickups, drop-offs and tours
  • Communicate with you regarding your trip details and changes

• To communicate with you

  • Respond to your enquiries via email or WhatsApp
  • Send booking confirmations, reminders and important service messages

• To improve our website and services

  • Analyse website traffic and usage using Google Analytics and Independent Analytics
  • Understand what content and pages are most useful for visitors
  • Improve user experience and service quality

• To run advertising and measure performance

  • Use Google Ads to promote our services
  • Measure which ads generate bookings or enquiries

• To comply with legal obligations

  • Maintain accounting and tax records
  • Assist with fraud prevention and security

We do not sell your personal data to third parties.

4. Legal bases for processing (for EU/UK visitors)

If you are located in the European Union, United Kingdom or a country with similar data protection laws, we rely on the following legal bases:

• Performance of a contract – when we process your data to provide the service you booked (e.g., airport transfer, tour).
• Consent – when you accept cookies via our cookie banner or when you choose to contact us.
• Legitimate interests – for basic website analytics, service improvement, security and fraud prevention, provided these interests are not overridden by your rights.
• Legal obligation – when we keep certain records as required by tax, accounting or other applicable laws.

5. How we share your information

We may share your information with:

• Service providers and partners

  • Checkfront – our booking and reservation system provider.
  • Payment processors/gateways – to securely handle your card or online payments.
  • Email and hosting providers – to deliver transactional emails and host our website.

• Analytics and marketing tools

  • Google Analytics – to understand website usage and improve marketing.
  • Google Ads – to measure ad performance and conversions.
  • Historical/past use of TikTok embeds – mainly for displaying video content; any tracking cookies are now controlled via our cookie banner.

• Communication tools

  • WhatsApp (via Joinchat plugin) – for direct communication and customer support.

We only share data with these third parties to the extent necessary for them to provide services to us and to you, under appropriate data protection safeguards.

We do not sell your personal data.

6. International transfers

Some of our service providers (such as Google, Checkfront or hosting/email providers) may be located outside Mauritius and the European Economic Area (EEA). Where this is the case and applicable data protection laws require it, we ensure that appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the European Commission
• Other legally recognised mechanisms ensuring adequate protection of your data

7. Data retention

We retain your personal data only for as long as necessary for the purposes described in this policy, including:

• Booking and invoice data – kept for the period required by tax and accounting laws.
• Contact and enquiry data – kept for a reasonable period to handle follow-up questions or repeat bookings.
• Analytics data – retained according to settings in Google Analytics and Independent Analytics, typically in aggregated or pseudonymised form.

When data is no longer required, we will delete or anonymise it.

8. Your rights

Depending on your location and applicable law, you may have the right to:

• Access – request a copy of the personal data we hold about you.
• Rectification – request correction of inaccurate or incomplete data.
• Erasure – request deletion of your data, where applicable.
• Restriction – request that we limit the processing of your data in certain circumstances.
• Objection – object to processing, particularly for direct marketing or where we rely on legitimate interests.
• Data portability – request that we transfer your data to you or another organisation, where technically feasible.
• Withdraw consent – where we rely on your consent (for example, for certain types of cookies), you can withdraw it at any time via our cookie banner or your browser settings.

To exercise any of these rights, please contact us at:
Email: [email protected]

We may need to verify your identity before responding to your request.

9. Cookies and tracking technologies

We use cookies and similar technologies on our website. These include:

• Necessary cookies – required for basic site functionality and our booking system (e.g., Checkfront session cookies).
• Analytics cookies – e.g., Google Analytics and internal WordPress analytics to understand how visitors use our site.
• Marketing cookies – e.g., Google Ads-related cookies and, historically, TikTok/YouTube cookies for advertising and video content.
• Functional cookies – used by tools like WhatsApp chat, Google Maps and embedded videos to provide features.

You can manage your cookie preferences at any time using the cookie banner on our site or via your browser settings. For more detailed information on the cookies we use, please refer to our Cookie Policy.

10. Third-party links and embedded content

Our website may contain links to third-party websites and embedded content (such as Google Maps, YouTube videos or past TikTok content). These third parties may collect data about you, use cookies or embed additional third-party tracking.

We are not responsible for the privacy practices of these websites or services. We encourage you to review their privacy policies separately.

11. Security

We take reasonable technical and organisational measures to protect your personal data against loss, misuse and unauthorised access. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or services. The updated version will be indicated by a new “Last Updated” date and will be effective as soon as it is accessible on our website.

We encourage you to review this page periodically to stay informed about how we protect your information.

13. Contact us

If you have any questions, concerns or requests regarding this Privacy Policy or our handling of your personal data, please contact us at:

TRAVELHUB SERVICES LTD
14B Avenue Berthaud, Quatre Bornes, Mauritius
Email: [email protected]